Delivery, Returns & Privacy

Delivery and Postage & Packaging

Our UK mainland postage charges are as follows:

Up to 2kg: £3.99
Up to 5kg: £6.99
If you wish to place an order that is greater than 5kg, please use the Contact Us page.

You will receive an email when your order has been dispatched to you.

If you live in the UK but off the mainland, or in Northern Ireland, please contact us for postage prices before placing an order. We do not currently ship to other countries outside of the UK/NI.

Dispatch times - Items are made to order so please bear in mind that we may take up to 7 days to dispatch your order, though we will always process orders as quickly as possible. Large orders may take longer. Over Bank and Public Holidays, dispatch & delivery times may change. We will endeavour to notify you if we find that there may be a significant delay in dispatching your order.

Loss/Damage - We are not responsible for any packages that may be damaged or lost in transit. If your order is damaged please Contact Us. Keep all the packaging as evidence so that we can file a claim, and replace broken items. If it goes missing, we will try to locate your order, and if unsuccessful, we will replace your order.

Non-Delivery - Please ensure that you give us a full postal address. If your order is unable to be delivered to you as a result of an incorrect/incomplete address, and is returned to us, we cannot accept responsibility. If you wish the order to be sent out to you again, you must pay the postage costs. We will invoice you via PayPal, which must be paid before we dispatch your order.

Errors/Defects - In the very unlikely event that there is a problem with your order, please Contact Us to let us know, and we will refund/replace as appropriate.

We keep a 'Proof Of Postage' and other records for all orders that are sent out. If your order gets returned to us as as result of it going uncollected/being undeliverable, you must pay additional postage to re-send it. You will be sent an invoice via PayPal, which must be paid before we will dispatch your order again.
As the order would not have been cancelled within 7 days (as stated in the Distance Selling Regulations 2000), legal requirements are considered fully met and you will not be entitled to a full refund of the original postage costs.

Payment

We only accept payment for orders via PayPal. PayPal is a completely safe and secure way of sending payment. None of your bank/card information is ever held by us. You do not need a PayPal account to send a payment from your credit/debit card. We are not responsible for any charges you may incur from your bank/card company in relation to paying for an order from us.
Your order will only be shipped once we have received full payment from you. If for any reason your payment does not go through, your order will be cancelled.

Bulk Ordering - Wedding favours / Hen Parties / Birthdays

If you wish to place a bulk order with us, please Contact Us before placing an order. Bulk orders take up to TWO weeks to make and dispatch, so order in plenty of time.

Returns

Here at Delectable Bath, Body & Wax Creations, we aim to give 100% customer satisfaction.

If for any reason you are unsatisifed with your order, please Contact Us in the first instance to discuss the problem.

Under the Distance Selling Regulations 2000, you are entitled to a 7 day cooling-off period, during which you may cancel your order and recieve a full refund.
Please Contact Us to let us know of the cancellation. You must return the goods, unused, in their original condition, and with all packaging still intact, at your own cost. You will be given a refund on the products and the original cost of delivery. If for any reason you send anything back to us, please obtain a 'Proof Of Postage' receipt from your Post Office.

We will not share any of your details or email address with any third parties. We may send out emails from time to time regarding new products and special offers on our website.

Thank you for visiting Delectable Bath, Body & Wax Creations, if you have any questions about the above information, please do not hesitate to Contact Us.